Last Revised: 20 Jan 2017
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 0824781495 with details of the product and the defect. You can send the item you consider defective to:
12 Sunlight Peak Crescent, Midlands Estate, Midstream 1692
a. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
b. Custom-made items are not refundable, unless there is a deviation from the final artwork approved by you.
Our stencils are cut on order, therefore we cannot offer refunds, however we will gladly exchange for another product tot the same value or more.
To return the item you purchased, please mail or deliver it to:
12 Sunlight Peak Crescent, Midlands Estate, Midstream, 1692 / P O Box 435, Midstream 1692
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the product(s) during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
As we cut on order, refunds cannot be guaranteed unless item 1 applies.
Our stencils are cut on order, therefore we cannot offer refunds, however we will gladly exchange for another product to the same value or more.